Our goal is to ensure you have received the quality products you expect!
We guarantee that, subject to the following conditions, Refund Service can be requested.
Return reriod:
We will accept returns on any item WITHIN 10 DAYS of being delivered to you if the product has no manufacturing defect and is still in new condition and original packaging.
We will accept returns on any item WITHIN 15 DAYS of being delivered to you if the product has a manufacturing defect. Check your item as soon as you receive it! You have 72 hours to inspect your item(s) and notify us of any damage or defect. You need to provide photos or videos to prove the destruction of the product. We cannot honor any claims of damage after 72 hours after delivery.
Please note as you would expect we cannot refund any shipping costs as this goes directly to the couriers who make the shipments possible.
Any free item received as a promotional due to purchase of returned item will also need to be returned. If we receive your return without those items, the retail value of the free items will be subtracted from your refund amount.
The shipping cost when returning:
Apart from the return due to a confirmed manufacturing defect, you need to bear the return shipping and other possible costs (such as tariffs, etc.) when returning for other reasons.
For the manufacturing defect, we may negotiate other solutions with you, such as resending you a new one, appropriate compensation, etc. If you don’t agree, you can still ask for a refund.
Return service will not be provided where：
It has exceeded the return service period;
The returned product does not include the original accessories or in original packaging;
The returned product is not new or has traces of use;
The returned product was artificially damaged, including scratches, cracks, malfunctions, etc.;
Any malfunction or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign objects (water, oil, sand, etc.) or incorrect installation or operation;
Failure to provide proof of purchase (such as order number, screenshots, etc.);
The product is damaged due to force majeure (such as flood, typhoon, etc.);
The product was not sent back and delivered to us on the agreed time;
Other possible unreasonable situations.
Cancelling an Order:
If you wish to cancel an order, you must do so before the item has been shipped. In most cases, we ship items within the next two business days. If the order has already been shipped it will be treated as a return. If you have any question about the order redund, you can contact us.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 1-3 working days of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 24 to 48 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.